Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smallnpretty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smallnpretty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
es mas un peleron que un vestido, pero es muy lindo
El vestido sudadera es de buena calidad, tiene buen tacto, la talla para una niña de 5 años es perfecto, lo he lavado y no ha perdido su color, llego en 12 dias
These are the cutest! These will go great with a pair of leggings on skinny wide leg jeans. I will upload pictures soon.
Super jolie et bien taillée. Je recommande
Muy agradable, tela delgada. Lo único malo que es muy corto, más bien queda como poleron.
Good quality I would recommend
todo estupendo. volvería a pedir, es súper suave y genial todo estupendo. volvería a pedir, es súper suave y genial todo estupendo. volvería a pedir, es súper suave y genial todo estupendo. volvería a pedir, es súper suave y genial todo estupendo. volvería a pedir, es súper suave y genial todo estupendo. volvería a pedir, es súper suave y genial
Красивое платье. У нас рост 98 см. Доче 1,7 года. Платье короткое 3Т (написано 110). Будем носить с лосинами
parfait , bon rapport qualité prix
es precioso, a mi hija le encanta,aunque tardo mas de lo esperado....pero satisfecha con el resultado,gracias
The skirt looks good,and the baby likes it very much. It looks shiny, the quality is also good,and the style is also good,and the style is also great.Will come again
Lindo
По соотношению длины рукавов и длины самого платья я бы сказала, что это свитер. Слегка удлинённый.
Beautiful~❤ It's perfect fit on my sweety. she love it!! thank you~
딱 가격만큼
La robe arc en ciel est très jolie et de belle qualité pour le prix.
Muy lindo es un conjunto de 2 piezas, falda y polera, es muy delgado
I would say it is more like a sweater than a dress. still really cute.
Very pretty , quality is much better than expected! Very happy with item. Shipped quickly! Ordered March05,2021. Delivered March17,2021 to United States! 12 days is impressive! Only gave 4 stars but item described as dress. Item is not dress but long sweater. Still love, perfect with leggings or ribbed tights. Thank store for nice product. I recommend and will buy from store again!